Delivery & Shipping Policy
Effective Date: 01-01-2025

At icom.com.my, we aim to provide a seamless shopping experience by ensuring timely and secure delivery of your orders. Please read our delivery and shipping policy carefully.

1. Shipping Coverage

• We deliver to addresses within Malaysia.
• For international shipping, please contact our customer support for availability and rates.

2. Processing Time

• Orders are processed within 3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may be extended during peak seasons or promotional periods.

3. Shipping Methods & Estimated Delivery Time

• Standard Delivery: [Insert estimated timeframe] business days.
• Express Delivery: [Insert estimated timeframe] business days (additional charges may apply).
• Same-Day Delivery: Available for select locations (order before [Insert cut-off time]).
• Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs, or courier delays.

4. Shipping Fees

• Shipping costs are calculated at checkout based on the delivery location and shipping method selected.
• Free shipping may be available for orders above RM500
• Additional charges may apply for deliveries to remote areas.

5. Order Tracking

• Once your order has been shipped, a tracking number will be provided via email or SMS.
• Customers can track their orders using the provided tracking link.

6. Failed Deliveries & Address Errors

• Customers are responsible for providing accurate shipping details.
• If an order cannot be delivered due to an incorrect address, additional charges may apply for re-delivery.
• If the order is returned to us due to non-collection or refusal, a refund may be issued minus the shipping fees.

7. Lost or Damaged Items

• If your order is lost or arrives damaged, please contact us within 3 days of delivery.
• We will work with the courier to resolve the issue and may offer a replacement or refund.

8. Changes & Cancellations

• Once an order has been shipped, it cannot be canceled.
• Address changes must be requested before the order is shipped.

9. Contact Information

For any shipping-related inquiries, please contact us:

ICOM X Sdn. Bhd.
88, Pekan Mahang, 09700 Karangan, Kedah, Malaysia
Phone: 013-588 4683
Email: info@icom.com.my

By placing an order on icom.com.my, you agree to our delivery and shipping terms. We reserve the right to update this policy at any time.

Go Back