Refund and Return Policy
Effective Date: [01-01-2025]
At icom.com.my, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, our refund and return policy provides guidance on how to proceed.
1. Eligibility for Returns and Refunds
Customers may request a return or refund under the following conditions:
- The product received is defective, damaged, or incorrect.
- The product is unused and in its original packaging.
- The request is made within 3 days of receiving the product.
2. Non-Returnable and Non-Refundable Items
The following items are not eligible for return or refund:
- Perishable goods (e.g., food, beverages)
- Personalized or customized items
- Digital products or downloadable content
- Items marked as final sale
3. Return Process
To initiate a return, follow these steps:
- Contact our customer support team at info@icom.com.my or 013-588 4683 with your order details and reason for return.
- Our team will review your request and provide return instructions if eligible.
- Pack the product securely and ship it to the address provided.
- Once received and inspected, we will process your refund or exchange within [Insert number] days.
4. Refund Process
- Refunds will be issued to the original payment method used during purchase.
- Processing time may vary depending on your bank or payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
If you received a defective or incorrect item, we will replace it at no additional cost. Please contact us immediately for assistance.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card provider or bank, as processing may take time.
- If the issue persists, reach out to us at info@icom.com.my.
7. Contact Us
For further inquiries regarding our refund and return policy, please contact:
ICOM X Sdn. Bhd.
88, Pekan Mahang, 09700 Karangan, Kedah, Malaysia
Phone: 013-588 4683
Email: info@icom.com.my
We reserve the right to update this policy at any time. Please review it periodically.
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